Terms and Conditions

Acceptance of terms
The services that TheCustomerLink Ltd. (Trading as CustomerLink) may provide to you are subject to the following terms of use. CustomerLink reserves the right to update the terms of use at any time without notice to you.

Billing
We request information from the user on payments webpage. A user must provide contact information and financial information (such as credit card number, expiration date). This information is used for billing purposes. CustomerLink reserves the right to decline or rescind any service if we are unable to receive payment, or your failure to comply with the Terms and Conditions.

Privacy Statement
We never share any of your information or your customer’s information with other third parties. We will not use your information or your customer’s information for any purpose other than intended by the services associated with the CustomerLink feedback tool.
This privacy statement covers the use of the CustomerLink feedback tool.

The data is stored in Amazon Web Services (AWS) infrastructure which is ISO 27001 compliant (see this link for more information on AWS compliance: https://aws.amazon.com/compliance/).

Legal disclaimer
Though we make every effort to preserve user privacy, we may need to disclose information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process.

Security

The CustomerLink tool uses the rekommend.io infrastructure which is built on AWS-Cloud. All rekommend.io links are secure (directing to https) and use a key size of 2048 bit. The certificate is issued by: COMODO RSA Domain Validation Secure Server CA

This ensures that the feedback provided by the users is encrypted and not sent in clear text.

Suspension and termination
We may suspend or close your CustomerLink Account at any time at our discretion if:
(a) your use of the CustomerLink Tool is considered SPAM, abusive, excessive, or against the interests of other subscribers
(b) your use of the CustomerLink Tool is considered in breach of these Terms or
(c) a competent regulatory authority requires the CustomerLink Tool to be closed.
(d) you fail to comply with these Terms and Conditions

Cancellation and refunds
You may cancel your subscription at any time by instruction in email to your Customer Link account manager or info@thecustomerlink.com with one months’ notice.

Conduct and responsibilities
We expect our users to exercise good manners and consideration when using CustomerLink Feedback tool. CustomerLink accepts no responsibility for any consequences incurred by the use of the Tool, or for any of the content added by its users. While we are not responsible for the content published by users of CustomerLink feedback tool, we reserve the right to delete, move, or edit content that we determine violates the following guidelines:
You are not allowed to distribute, upload or publish anything that is considered SPAM, defamatory, libellous, pornographic, obscene or abusive, promotes hatred, violence or illegal conduct or that otherwise violates any law or the rights of another in any jurisdiction. If we believe this is the case then we have the right to close your account and not offer any refunds whatsoever.
We reserve the right to terminate the account and access to CustomerLink of any user who has broken any of the terms of this agreement.

Limitation of liability
The information on this website is provided in good faith but is provided “as is” and to the maximum extent permitted by law is provided without warranty of any kind. The user expressly agrees that CustomerLink shall not be liable for any consequences arising as a result of any act, event, omission or accident beyond the reasonable control of CustomerLink feedback tool (including without limitation, strikes, lock-outs or other industrial disputes, act of God, war, riot, civil commotion, failure of any telecommunications, failure of the internet, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant machinery or equipment, fire, flood or storm) and shall not be liable for any consequential losses (including but not limited to loss of savings, loss of profit, loss of use whether complete or partial, loss of contract, loss of production, loss of revenue, business interruption or increased cost of working however caused arising out of or in connection with the performance of the services whether or not foreseeable at the date of such performance).

Contact Information
If users have any questions or suggestions regarding our Terms & Conditions , please contact us at info@thecustomerlink.com