Natero is the new standard in Customer Success software for B2B SaaS companies. Founded by veterans of big data and distributed systems, Natero helps Customer Success teams maximize customer lifetime value, and improve their products and processes.

We are looking for exceptional customer success managers to play a key role in ensuring the continued success of our rapidly growing international customer base. In this role, you will be the key point of contact for our customers, helping to maximize the value they receive from our software and cultivating successful long-term partnerships.

This is a great opportunity to build and lead a Customer Success/Services function for an innovative software platform in the high growth SaaS industry at a growing company. As well as a competitive salary you will get to work with some of the industry’s most experienced leaders and receive regular 1:1 coaching and learning from the CEO of CustomerLink and Natero.

  • Manage day-to-day relationships with customers in EMEA and occasionally in USA and India.
  • Own the customer lifecycle, including onboarding, QBRs, and renewal events.
  • Use the Natero platform to analyze, monitor, and proactively engage with customers.
  • Serve as a product expert and lead training sessions that help customers fully leverage Natero’s powerful customer success solution.
  • Partner with Sales, Marketing, Support, and Product teams and serve as the voice of the customer.
  • Proven experience in a client-facing role at a B2B software company, preferably SaaS.
  • Understanding and experience of SaaS process including onboarding, training, adoption, renewals. Knowledge of integrations would be an advantage.
  • Strong analytical skills and ability to gauge and anticipate trends using data.
  • Excellent communication, writing, presentation, and interpersonal skills.
  • Hands-on experience with support ticketing systems, customer engagement software, or customer success platforms.
  • BSc/B.Eng/ degree or equivalent
Customer Success, Client Success, Software-as-a-Service, SaaS, B2B, CSM, Coaching and Learning, Growth.

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